Refund policy

Returns & Refunds Policy 

1. Your Rights Under the ACL 
You are entitled to a repair, replacement, or refund if goods are: 

  • faulty or unsafe, 

  • significantly different from the description or sample, or 

  • fail to do what they are meant to do. 

2. Major Faults 
If a product has a major fault, you may choose a refund, replacement, or repair. 

3. Minor Faults 
If the fault is minor, we may offer a repair or replacement. 

4. Proof of Purchase 
Please provide proof of purchase (receipt, tax invoice, or order confirmation) when requesting a remedy. 

5. Change-of-Mind Returns 
We are not required to accept returns if you change your mind. If we agree to accept a change-of-mind return: 

  • Items must be returned within 14 days of delivery, unused, in original packaging, and in saleable condition. 

  • You are responsible for return shipping costs. 

6. How to Make a Return 
Email hello@southave.com.au with your order number, reason for return, and photos if applicable. We will guide you through the process.